Consistent Quality on This Week’s Video Blog

Is your business and customer service consistent? While traveling to different areas across North America I have noticed that Harley-Davidson stores are consistent in their quality, how they look and how they treat people. There are a lot of lessons to be learned in...

Customer Service on This Week’s Video Blog

I shot this short video just after leaving a restaurant in Kansas City. They provided outstanding customer service! Watch this week’s video blog for tips and techniques on how you can sharpen your customer service. Learn how to make your customers feel like...

Consistency on This Week’s Video Blog

In this industry it is important to have consistency in the work your technicians perform. Is your business consistent in how you deliver quality customer service? Watch this week’s video blog to learn how to weed out the inconsistencies. I will be giving some...