Serving Not Selling on This Week’s Video Blog

In this week’s video I talk about serving, not selling from my hotel room balcony in beautiful Oceanside, California. Too many of us get caught up in trying to sell what we want to sell and what is best for us. What we should be doing is thinking about how we...

Ask for Feedback on This Week’s Video Blog

In this week’s video I am on a bit of a rant about customer service. I am just leaving Las Vegas after attending a conference and I find that Vegas is becoming really expensive and nickel-and-diming everything. Do you feel that way too? I already received an...

Become Efficient on This Week’s Video Blog

With the challenges we face today, a lot of people are saying it’s not as good as it used to be. Our margins are getting squeezed more, and more, and more every week it seems! In this week’s video I talk about a solution to the challenges we face....

What Floats Your Boat on This Week’s Video Blog

What gets you excited about doing business and the things in life with your family and friends? Usually it’s about the toys and the quality time we can spend with others. In this week’s video I’ll give you a tip that will result in you being more...

Customer Service on This Week’s Video Blog

I shot this short video just after leaving a restaurant in Kansas City. They provided outstanding customer service! Watch this week’s video blog for tips and techniques on how you can sharpen your customer service. Learn how to make your customers feel like...