Restoration 101

Learning Objectives

From the novice in the Restoration Industry, Technicians, Project Managers, PMA’s, office staff, Business Development, or anyone needing an overview or update of the industry and what is involved, this course gives an overview of most perils and how they are dealt with by the restoration professional.

Disaster Restoration is a key component in settling insurance claims quickly and efficiently. Professional Restoration & Remediation staff help insurers, insureds, and their families. We give you an overview of what our industry does, the perils that may occur, some insurance terms we may hear, and how to do your job effectively and efficiently.

This course will be of value to Disaster Restoration and Remediation Techs, Estimators, Project Managers, and others involved in disaster restoration.

We discuss aspects associated with this type of work, such as:

  • Water (overview of types and remediation methods for each)
  • Fire / Smoke
  • Odour
  • Trauma
  • Meth / Grow Ops
  • Vandalism
  • Mould / Asbestos
  • Contents
  • Cause of Loss

Delivering restoration and remediation services properly has to be done with trained Techs and Project Managers and Estimators. But understanding the concerns and language of insurance brokers, agents and adjusters is vital while servicing our customers in a time of need. Phrases like Cause of Loss, Subrogation, ACV, Business Interruption and others are reviewed as to give participants an overview of some common terms they will hear while doing restoration and remediation work.

In today’s world, getting staff up to speed quickly upon hiring is necessary. This course will give a brief overview of what many will face or be involved in in the restoration and remediation business. This course will assist anyone with an IICRC designation to maintain their CEC requirements and also provide an update on what changes and advances are being made in restoration.

Prerequisite Training required: None required

Training Time: This is a half-day course; 3.5 hours

Note: Retail per attendee $900 which also includes any course handouts. To qualify for IICRC CEC credits, students must complete the sign-in and sign- out sheets provided and keep the Certificate of Attendance that will be given for proof of training, that the IICRC may require at time of students IICRC renewal.

About your Instructor:

Art Johnson

Art Johnson CR, WLS, CLS, started in the Restoration industry in1988. He went from a 2-person company doing carpet and upholstery cleaning to assisting in the growth of one of western Canada’s largest, independently owned, full service restoration companys. Basically he went from a one-man tech to Senior Operations Manager and Trainer.

Art is a Certified Restorer (CR), a Water Loss Specialist (WLS), a Contents Loss Specialist (CLS), an IICRC Master Restorer and Cleaner, and a Certified Value Builder. Art has proudly served on, and for a time, chaired the Water Loss Institute, co-chaired the Restoration Council, along with serving as the Environmental Chair for the RIA.

He is the proud recipient of the RIA 2011 Industry recognized, Martin L. King award for outstanding service to the industry.

Art has extensive training and experience in all aspects of the restoration industry and is passionate about training and helping others transform their business to obtain their goals.

Contact us today for more details!