Unravelling the Mystery of Contents Restoration

Learning Objectives

Properly handling, inventorying, and restoring of soft and hard contents, textiles, art work, and general personal property items has become a speciality service within the Disaster Restoration Industry. Many changes have occurred as techniques and processes have been developed that can salvage a great deal of contents that were previously written off.

Restoration Contractors deal with contents in almost every insurance claim on some level. This has raised the need to do additional training for all staff who are involved in Contents claims.

This course will be of value to Disaster Restoration and Remediation Techs, Estimators, Project Managers, and others involved in disaster restoration.

We discuss aspects associated with this type of work, such as:

  • The listing, handling, manipulation, and processing of contents
  • The latest technology and procedures contributing to controlling contents restoration costs.
  • Understanding and expertise are essential in identifying and reducing the risk and liability associated with restoration when dealing with contents. Restoration Contractors and their staff need to have a basic understanding of what can or cannot be restored to pre-loss condition. This is extremely important and can make a huge difference in how a claim progresses.
  • This course will assist all involved in a Contents claim in regard to effective communication and realistic expectations when encountering this type of work, along with what is required to be done.

Prerequisite Training required: None required

Training Time: This is a half-day course; 3.5 hours

Note: Retail per attendee $750 which also includes any course handouts. To qualify for IICRC CEC credits, students must complete the sign-in and sign- out sheets provided and keep the Certificate of Attendance that will be given for proof of training, that the IICRC may require at time of students IICRC renewal.

About your Instructor:

Art Johnson

Art Johnson CR, WLS, CLS, started in the Restoration industry in1988. He went from a 2-person company doing carpet and upholstery cleaning to assisting in the growth of one of western Canada’s largest, independently owned, full service restoration companys. Basically he went from a one-man tech to Senior Operations Manager and Trainer.

Art is a Certified Restorer (CR), a Water Loss Specialist (WLS), a Contents Loss Specialist (CLS), an IICRC Master Restorer and Cleaner, and a Certified Value Builder. Art has proudly served on, and for a time, chaired the Water Loss Institute, co-chaired the Restoration Council, along with serving as the Environmental Chair for the RIA.

He is the proud recipient of the RIA 2011 Industry recognized, Martin L. King award for outstanding service to the industry.

Art has extensive training and experience in all aspects of the restoration industry and is passionate about training and helping others transform their business to obtain their goals.

Contact us today for more details!