Contents Restoration – Beyond the Basics

Learning Objectives

Understanding and expertise are essential in identifying and reducing the risk and liability associated in dealing with an insured’s contents. During this course we discuss what can or cannot be restored to pre-loss condition. This can make a huge difference in customer expectation and our services in general.

Properly handling, inventorying, and restoring soft and hard contents, textiles, art work, and general personal property items has become a speciality service within the disaster restoration industry.

This Course will be of value to Disaster Restoration and Remediation Techs, Estimators, Project Managers, and others involved in disaster restoration.

We discuss aspects associated with this type of work, such as:

  • Contents cleaning & deodorization
  • Determining whether to clean off-site or on-site
  • Proper Pack-out and Pack-back techniques
  • Key points in how to set up your facility
  • Hands-on demonstrations
  • Listing, handling, and manipulation of contents
  • Tips on evaluating the loss and determining the scope of work needed
  • Ideas on what to say and what not to say to property owners and adjusters
  • Latest technology and procedures contributing to controlling contents restoration costs while becoming more efficient
  • Ways to minimize damages and loss with contents stored at your facility

This is a great course for staff who have been dealing with contents for several years and an overview and primer for newer staff who deal with and process contents on a regular basis.

Prerequisite Training required: None required

Training Time: This is a one-day course; 7.0 hours

Note: Retail per attendee $1,500 which also includes any course handouts. To qualify for IICRC CEC credits, students must complete the sign-in and sign- out sheets provided and keep the Certificate of Attendance that will be given for proof of training, that the IICRC may require at time of students IICRC renewal.

About your Instructor:

Art Johnson

Art Johnson CR, WLS, CLS, started in the Restoration industry in1988. He went from a 2-person company doing carpet and upholstery cleaning to assisting in the growth of one of western Canada’s largest, independently owned, full service restoration companys. Basically he went from a one-man tech to Senior Operations Manager and Trainer.

Art is a Certified Restorer (CR), a Water Loss Specialist (WLS), a Contents Loss Specialist (CLS), an IICRC Master Restorer and Cleaner, and a Certified Value Builder. Art has proudly served on, and for a time, chaired the Water Loss Institute, co-chaired the Restoration Council, along with serving as the Environmental Chair for the RIA.

He is the proud recipient of the RIA 2011 Industry recognized, Martin L. King award for outstanding service to the industry.

Art has extensive training and experience in all aspects of the restoration industry and is passionate about training and helping others transform their business to obtain their goals.

Contact us today for more details!