Blog

Serving Not Selling on This Week’s Video Blog

In this week’s video I talk about serving, not selling from my hotel room balcony in beautiful Oceanside, California.

Too many of us get caught up in trying to sell what we want to sell and what is best for us. What we should be doing is thinking about how we can serve our clients better.

Here at the property I am at they don’t have to sell me as their service has been spectacular…… everything I have asked since my arrival they have immediately responded to. It’s all about customer service.

Watch this week’s video as talk more on this subject and encourage you to go the extra mile with your level of service.

P.S.: I hope this tip helped. If it did please broadcast it in one of your social media channels using one of the buttons below!

Building Lasting Value on This Week’s Video Blog

In this week’s video I am in downtown Toronto standing in front of St. Lawrence Market that was built in 1901.

It is one of the neatest spots you’ll see coming into the Toronto area to get the real feel and history of what happened here…… there is so much intrinsic value in a place like this.

What are you doing to build lasting value for your business to go from generation, to generation, to generation?

Watch this week’s video to learn more!

P.S.: Do me a favour and let me know in the comments what you’re doing to build lasting value in your business.

Coach’s Corner: The Best Test Series – Good is the Enemy of Best!

Are you or the people in your company settling for “good enough”? This video shares some insights on how to keep getting better at all you do.

Be careful you don’t go back to being good by becoming complacent. You have to keep striving to get better.

How?

By continuing to keep learning. We stop inspiring other. Or who we hang out with changes. Remember that who you spend the most time with greatly affects you, your business and your relationship. This reminds me of the blog I did awhile ago on Your Top Five Friends?

Focus on why you got in your business in the first place. Hopefully this will inspire you to get focused and serious about your business again and help your Team catch the vision that you started out with.

Watch this vide and go out and #BuildRealValue today in all that you do!


Let me know if we can help you in any way in getting better at all you do!

PS: If you have trouble viewing this video click the link below:
http://www.randrmagonline.com/articles/87312-coachs-corner-the-best-test-series—good-is-the-enemy-of-best-episode-19

Do You Know Where You Are Going on This Week’s Video Blog

In this week’s video I am in Toronto next to a Google Maps Street View vehicle which inspired me to ask, do you know where you are going? Do you know which direction your business is headed? Do you know where you are going to be five years from now?

Being committed, setting goals, action plans and whatever terminology you use…… make sure you have a plan!

Watch this week’s video as I give tips and talk about having a plan for your business and holding yourself accountable.

P.S.: Join the conversation on this blog post below and let me know if you need help refining your business plan!

Coach’s Corner: The Best Test Series – Ditching the Excuse Wagon

Truth: you cannot ride the excuse wagon to success!

Dan and Art know right off the bat, they might step on some toes with this video … but, it is something everyone needs to hear from time to time! Whether you make excuses, or you accept excuses from your team too often, that is a dynamic you need to change on your quest to be among the best of the best in restoration.

Instead of accepting excuses, what about trying to encourage the search for solutions.

This episode of Coach’s Corner is loaded with practical advice on getting off the excuse wagon, and onto the success fast track.

We did this video for Restoration and Remediation Magazine @RnRMag and they have it posted on their site.

PS: If you have trouble viewing this video click on the link below:

http://www.randrmagonline.com/articles/87290-coachs-corner-the-best-test-series—ditching-the-excuse-wagon-episode-18

P.S.: Join the conversation on this blog post below, I look forward to hearing your comments 🙂

Leadership on This Week’s Video Blog

In this week’s short video I am speaking to you from a beach in Cancun, Mexico on leadership.

Leadership is very important and is crucial to an organization. In this video I give management tips that can be instrumental in developing your staff to become leaders within your organization.

Watch this week’s video and learn more including one of the keys to evaluate how you are at leading.

P.S.: Let me know if the tips in today’s video helped you!

The Team on This Week’s Video Blog

In this week’s video I am on Virginia Beach at the Naval Aviation Monument which is a touching and inspiring site to be at. Over my shoulder you’ll see one of the monuments which is called “The Team.”

You know that we all have to develop our teams and sometimes it requires a lot of work. There’s an acronym that comes to mind for T.E.A.M. and that is: Together Everyone Achieves More.

I wish that was always true…… but it’s not. Watch this week’s video to learn how you can turn things around!

P.S.: Let me know if I can help you in any way. Join the conversation on this blog post to learn more.

Why Do We Make It so Complicated on This Week’s Video Blog

In this week’s video I ask, “Why do we make it so complicated?”

Most of us in business spend all of our time thinking about money… saving dollars… or getting that extra sale.

Sometimes the best thing you can do for yourself is go to the beach, watch a beautiful sunset with someone you love, and just relax.

Why? Watch this week’s video and find out!

P.S.: Join the conversation on this blog post below, I look forward to hearing your comments 🙂

How can you be More Energy Efficient on This Week’s Video Blog

In this week’s video I show you a feature that I have never seen before in a hotel room. You need to put your keycard into a slot to turn the electricity on…… this was fun to figure out the first time!

How can you make your business more energy efficient? It saves money, is good for the environment and makes your team feel more involved in what they can do to help these crazy weather patterns that we are all experiencing.

Watch this week’s video as I share tips to help you become more energy efficient.

P.S.: Do me a favour and share this video with your co-workers and friends. Thanks!

Ask for Feedback on This Week’s Video Blog

In this week’s video I am on a bit of a rant about customer service.

I am just leaving Las Vegas after attending a conference and I find that Vegas is becoming really expensive and nickel-and-diming everything. Do you feel that way too?

I already received an electronic copy of my hotel bill via email, but there’s no customer survey…… just thanks for your stay, here’s your bill.

Let’s learn a lesson here…… what are you doing to ensure you get feedback from your customers?

Watch this week’s video for tips on how you can ask for feedback.

P.S.: Let me know if the tips in today’s video helped you in the comments below!

Page 1 of 1312345...10...Last »