How can you be More Energy Efficient on This Week’s Video Blog

In this week’s video I show you a feature that I have never seen before in a hotel room. You need to put your keycard into a slot to turn the electricity on…… this was fun to figure out the first time! How can you make your business more energy...

Ask for Feedback on This Week’s Video Blog

In this week’s video I am on a bit of a rant about customer service. I am just leaving Las Vegas after attending a conference and I find that Vegas is becoming really expensive and nickel-and-diming everything. Do you feel that way too? I already received an...

Shop for Deals on This Week’s Video Blog

Did you know that it’s OK to shop for deals…… and to enjoy the benefits you get by getting a great deal? In this week’s video I am in Cancun, Mexico at an all-inclusive resort where we brought the management team from one of my clients down for...

Integrity & Courage on This Week’s Video Blog

In this week’s video I am in front of the Virginia Beach Law Enforcement Memorial. There are two sides of the memorial over my shoulder, one is Integrity and the other is Courage. In running our businesses and as leaders, we need to have integrity……...

Competition on This Week’s Video Blog

Did you know that having a competitive spirit is a good thing? In this week’s video I talk about how our staff have competitive natures too. They want the more challenging jobs…… sometimes you can even reward staff by giving them the trickiest,...
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